Special Order
If a licensee can’t find a particular product in your local store, you are encouraged to explore the product catalogues at
FWGS.com to see if the product is available through our e-commerce store or the Special Order process.
Through Special Order, the PLCB does everything we can to obtain the wines and spirits you seek. There are thousands of products suppliers have opted to make available through Special Order, and many suppliers make certain wines and spirits available only to licensees through Special Order.
Obtaining Special Order items
Licensees can obtain Special Order items two ways:
- Ordering directly through FWGS.com; and
- Approving supplier-entered orders through the Licensee Online Order Portal (LOOP).
Licensee-only Special Order items are not featured at FWGS.com, but suppliers’ sales representatives can make that information available to licensees, who would then need to register for the Special Order Program in LOOP in order to approve and authorize payment for orders entered by suppliers.
Each Special Order must be paid for in full when the order is shipped. Suppliers must ship SO orders within 30 days of the date the supplier processes the order, but they often ship shortly after an order is placed. The licensee is notified through automated emails with updates as Special Orders are processed, and when each order is available for pickup.