Owner/Manager Training focuses on those most responsible for determining daily operations and policies of the licensed establishment – the owner and manager. Training topics will include creation of house policies and procedures for staff and the public, as well as aspects of the Server/Seller training.
Server/Seller Training benefits anyone who serves or sells alcoholic beverages and/or checks IDs, including owners and managers of licensed establishments. The training covers
how to detect fake IDs,
identify signs of intoxication and responsibly manage patrons.
New Employee Orientation must be provided to each member of the licensee's current alcohol service staff and to each new employee within 30 days of hire. Subsequently, a
Licensee New Employee Orientation Form (PDF) must be completed and signed by each new employee.
Owners/managers and security personnel that serve or sell alcohol and/or check IDs must also complete this form.
It is the licensee’s responsibility to ensure that either the owner, manager or a designated instructor conducts the orientation.
Licensees must maintain a completed and signed Licensee New Employee Orientation Form for each member of the alcohol service staff for the duration of their employment.
Signage must be posted at the licensed establishment regarding responsible alcohol service.
At least two signs must be posted minimally addressing acceptable forms of ID and refusal of alcohol service to minors and visibly intoxicated patrons.
Signage must be prominently displayed so that it can be easily observed by patrons.
Licensees shall be responsible for posting and maintaining the signage at all times.
5. Apply for RAMP Certification – After the completion of the previous four requirements, the fifth and final component requires the licensee to apply for the RAMP certification in PLCB+ by following these
A licensed establishment is not RAMP-certified until all requirements are met and certification is granted by the PLCB.
Benefits of RAMP certification to the licensee include:
Knowledgeable, well-trained alcohol service staff and management
Recognition as a responsible licensee in your community
Less likelihood of dram shop liability
Possible liquor liability insurance discount
Possible reduction in fines and penalties issued by an Administrative Law Judge for serving a minor or visibly intoxicated patron (as long as the licensee was RAMP-certified at the time of the violation and had no citations for either of those two violations in the previous four years).
Licensees may contact their regional office for assistance.
Central Region, 717.558.2160
Eastern Region, 610.940.1217
Western Region, 412.723.0109