Owner/Manager Training focuses on those most responsible for determining daily operations and policies of the licensed establishment – the owner and manager. Training topics will include creation of house policies and procedures for staff and the public, as well as aspects of the Server/Seller training.
*NEW Virtual Training option available.*
- At least one owner or the PLCB-approved manager must complete the owner/manager training to qualify for RAMP certification.
The first time an individual enrolls in owner/manager training, he or she shall enroll and attend the owner/manager training in a classroom setting. Subsequent training may be completed three ways: 1) classroom (in-person, instructor led), 2) virtual (instructor led) or 3) online (no instructor).
Follow these instructions to register for a RAMP Owner/Manager training.
Server/Seller Training benefits anyone who serves or sells alcoholic beverages and/or checks IDs, including owners and managers of licensed establishments. The training covers
how to detect fake IDs,
identify signs of intoxication and responsibly manage patrons.
New Employee Orientation must be provided to each member of the licensee's current alcohol service staff and to each new employee within 30 days of hire. Subsequently, a
Licensee New Employee Orientation Form (PDF) must be completed and signed by each new employee.
Owners/managers and security personnel that serve or sell alcohol and/or check IDs must also complete this form.
It is the licensee’s responsibility to ensure that either the owner, manager or a designated instructor conducts the orientation.
Licensees must maintain a completed and signed Licensee New Employee Orientation Form for each member of the alcohol service staff for the duration of their employment.
Signage must be posted at the licensed establishment regarding responsible alcohol service.
At least two signs must be posted minimally addressing acceptable forms of ID and the licensee’s duty to refuse alcohol service to minors and visibly intoxicated persons.
Signage must be prominently displayed so that it can be easily observed by patrons.
Licensees shall be responsible for posting and maintaining the signage at all times.
5. Apply for RAMP Certification – After a licensee has completed the prerequisites of RAMP certification, the licensee must file an application for RAMP certification in PLCB+ by following these instructions. There is no fee for applying for certification or recertification.
If the PLCB finds that the licensee has satisfied the prerequisites, the PLCB will approve the application for certification of the licensee.
RAMP certification is valid for 2 years. The licensee must continually satisfy the certification requirements during that period or certification may be rescinded.
A licensed establishment is not RAMP-certified until all requirements are met and certification is granted by the PLCB.
Benefits of RAMP certification to the licensee include:
Knowledgeable, well-trained alcohol service staff and management
Recognition as a responsible licensee in your community
Less likelihood of dram shop liability
Possible liquor liability insurance discount
Possible reduction in fines and penalties issued by an Administrative Law Judge for serving a minor or visibly intoxicated patron (as long as the licensee was RAMP-certified at the time of the violation and had no citations for either of those two violations in the previous four years).
For assistance, please email RAMP at email@example.com or call 866.275.8237.