Owner/Manager Training focuses on those most responsible for determining daily operations and policies of the licensed establishment – the owner and manager. Training topics will include creation of house policies and procedures for staff and the public, as well as aspects of the Server/Seller training.
*NEW Virtual Training option available.*
- At least one owner or the PLCB-approved manager must complete the owner/manager training to qualify for RAMP certification.
The first time an individual enrolls in owner/manager training, he or she shall enroll and attend the owner/manager training in a classroom setting. Subsequent training may be completed three ways: 1) classroom (in-person, instructor led), 2) virtual (instructor led) or 3) online (no instructor).
Follow these instructions to register for a RAMP Owner/Manager training.
Server/Seller Training benefits anyone who serves or sells alcoholic beverages and/or checks IDs, including owners and managers of licensed establishments. The training covers
how to detect fake IDs,
identify signs of intoxication and responsibly manage patrons.
New Employee Orientation - Licensees applying for RAMP certification for the first time must have all alcohol service personnel* complete a Licensee New Employee Orientation Form (PDF). The orientation checklist, provided by the PLCB, addresses the liquor laws regarding service to minors, service to visibly intoxicated patrons, acceptable forms of identification, carding practices and house policies.
- It is the licensee’s responsibility to ensure that either the owner, manager or a designated employee conducts the orientation.
- New employees must receive orientation within 30 days of being hired by the licensee as part of the alcohol service staff.
Once completed, orientation checklists should be kept by the licensee throughout the person's employment and for two years after separation from employment.
* Alcohol service personnel is defined as any employe of a licensee such as a bartender, waiter or, in the case of a distributor or importing distributor, a salesperson whose primary responsibility includes the resale, furnishing or serving of liquor or malt or brewed beverages. It shall also mean any employee, such as a doorperson, whose primary responsibility is to ascertain the age of individuals who are attempting to enter the licensed premises.
Signage must be posted at the licensed establishment regarding responsible alcohol service.
At least two signs must be posted minimally addressing acceptable forms of ID and the licensee’s duty to refuse alcohol service to minors and visibly intoxicated persons.
Signage must be prominently displayed so that it can be easily observed by patrons.
Licensees shall be responsible for posting and maintaining the signage at all times.
5. Apply for RAMP Certification – After a licensee has completed the prerequisites of RAMP certification, the licensee must file an application for RAMP certification in PLCB+ by following these instructions. There is no fee for applying for certification or recertification.
If the PLCB finds that the licensee has satisfied the prerequisites, the PLCB will approve the application for certification of the licensee.
RAMP certification is valid for 2 years. The licensee must continually satisfy the certification requirements during that period or certification may be rescinded.
A licensed establishment is not RAMP-certified until all requirements are met and certification is granted by the PLCB.
Benefits of RAMP certification to the licensee include:
Knowledgeable, well-trained alcohol service staff and management
Recognition as a responsible licensee in your community
Less likelihood of dram shop liability
Possible liquor liability insurance discount
Possible reduction in fines and penalties issued by an Administrative Law Judge for serving a minor or visibly intoxicated patron (as long as the licensee was RAMP-certified at the time of the violation and had no citations for either of those two violations in the previous four years).
For assistance, please email RAMP at email@example.com or call 866.275.8237.